Policies

Interfaith Volunteer Care Givers of Greater New Haven, Inc. (IVCG) is committed to protecting the privacy of our donors and supporters. This Privacy Policy outlines the types of information we collect, how we use it, to whom we disclose it, and the security practices we follow to safeguard your information.

Information We Collect
We collect the following types of information from our donors:

• Personal Information: Name, address, email address, phone number, and other details related to the relationship between that individual (or entity) and IVCG.

• Donation Information: Donation amounts, dates of donations, payment information, fund, appeal, and campaign year factors, details used for reconciliation with IVCG’s accounting system, and pertinent notes about acknowledgement status, anonymity, tributes, and soft credit to fundraisers.  Note: not all information is relevant for all transactions.

• Communication Preferences: Preferences for receiving communications from us. This can include nuanced preferences for certain types of emails in addition to the preferred method of communication.

 

Purpose of Use
We use the information for the following purposes:

• Communication: To send thank you letters, newsletters, and updates about our activities and events.

• Fundraising: To process donations and provide receipts.

• Mission Advancement: To inform you about our programs, initiatives, and how your donations are making an impact.

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Disclosure of Information
We do not sell, trade, or rent your personal information to others. We may disclose your information to:

• Service Providers: Third-party service providers who assist us in our operations, such as payment processors and mailing services, under strict confidentiality agreements.

• IVCG agents are involved with data stewardship. Following a review of qualifications and a strict confidentiality agreement, some employees and volunteers involved with data stewardship will be given limited access to the database (constituent relationship management system) or other record systems for the purpose of supporting the care and stewardship of associated individuals and the IVCG mission. Access is provided on a need-to-know basis and information is protected within IVCG’s information systems.

• Legal Requirements: If required by law, to comply with legal processes or protect our rights.

 

Security Practices
We implement reasonable security practices to protect your information, including:

• Data Encryption: Encrypting sensitive information during transmission and storage.

• Access Controls: Restricting access to personal information to authorized personnel only.

• Managed Security: IVCG contracts with an IT company to manage security and system integrity of digital assets.

• Regular Review: Conducting regular review of our security practices to ensure compliance with industry standards.

Your Rights

• You have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request corrections to any inaccurate or incomplete information.

• Opt-Out: Opt-out of receiving communications from us at any time.
   

• Contact Us

• If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Interfaith Volunteers (IVCG)

1253 Whitney Ave., Hamden, CT 06517

Administration@CareNewHaven.org

475-257-6538