Are you supportive of those over age 60 who need help getting to their
non-emergency medical appointments?
 RIDES+ Supporter:Discover Whitney Rehabilitation Care Center |  RIDES+ Supporter:Discover Gray is Green. |  RIDES+ Supporter:Discover the Jewish Foundation of GNH. |
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 RIDES+ Supporter:Discover the Rotary Club of Orange. |  RIDES+ Supporter:Discover Premier Auto Group. |
RIDES+ Program
For seniors who don’t drive, getting to a doctor’s appointment can be overwhelming. Joining the RIDES+ donor community helps power a local solution for local seniors.
Contributions to this community program can be done by individuals (riders and non-riders) or by organizations.
Together, we're advancing an independent and meaningful solution for our neighbors.
Rider-donors are encouraged to watch the following helpful videos to learn about the online scheduling tool. There are four tutorial videos in total - all focused on the Rider experience. Please note: some details are not specific to the RIDES+ program.
At IVCG, we care too much to sit idly by and let our neighbors’ health decline from lack of necessary medical attention. That’s why we steward the RIDES+ Program with donors like you. With volunteer support and limited staff back-up, we’re ready to help you, your loved one, or your patient get to the next doctor’s visit.
We provide door-to-door service.
No senior should be stuck in the cold or heat waiting for a ride.
Riders (or their loved ones) can join at the quarterly or annual levels. Benefits include priority routing and access to your Personal Transportation Account where requests can be made and monitored from the convenience of your personal computer.
Non-rider individuals can proclaim their community support and stay connected with a yearly contribution of just $50. Are you ready to stand in solidarity with local seniors for less than 14 cents per day?
Organizations enjoy an array of benefits - including vouchers for seniors in their networks who need ride support (Advocate and Navigator levels). Is your medical center, insurance provider, or local business an active supporter of RIDES+? If not, invite them to get involved today!
We salute the IVCG Volunteers who provide most client rides. Personal vehicles are utilized (we cannot accommodate wheelchairs). Riders may request ride support Monday - Friday. Please try to schedule appointments within the 9 - 4pm timeframe. Under special circumstances, RIDES+ riders may request early and late rides if necessary - understanding that back-up support for those hours cannot be promised.
Reliability in Motion
With your RIDES+ affiliation, you can confidently request non-emergency medical rides during reasonable Monday-Friday 9-4pm timeframes.
Volunteers ARE Community Heros!
As a volunteer-based organization, we honor and celebrate peer-to-peer support. If you're interested in helping your neighbors by providing rides, sign up on IVCG's volunteer portal today! Remember - our volunteers make their own decisions in terms of how many rides they accept and which rides they accept. We NEVER assign a ride to a volunteer. We simply provide the opportunity to support their neighbors by making ride acceptance easy and convenient.
TIPS and Disclaimers for Riders
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Ride requests are not guaranteed. Because we are a volunteer-based organization, we may have to decline a request. However, we will always attempt to cover as many requests as possible!
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If you're a rider who chooses to support this community nonprofit organization - let us say thank you! The RIDES+ program can only happen with collective action of volunteers, donors, and other funderss (e.g. special thanks to the Older American's Act and the Agency on Aging of South Central CT).
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For riders who donate/support the RIDES+ program with at least $100/quarter or $400 per year, we'll provide access to an online rider account (called your "Personal Transportation Account" or PTA for short).
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Note - having access to a PTA does not change your ride experience. However, it is a great donor benefit for riders who enjoy the convienence of greater visibility and ease of submission regarding their ride requests.
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If you need help, email Chris at: Support@CareNewHaven.org
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Your requests can be submitted through your PTA (if you have access) or by calling 475-257-6537 to leave a message with your appt. details.
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After scheduling your doctor's appointment, share your ride request with as much advanced notice as you wish.
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NOTE: Ride requests with short notice have a higher chance of being declined due to the fact that volunteers have theircannot promise coverage for ride requests made with less than 48 hours from the appt. time.
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The day PRIOR to your ride, your driver will call to review logistics (time of pickup, etc), so please answer your phone, even if you don't recognize the number.
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The RIDES+ community includes a growing number of neighbors who recognize the importance of, and support for, independent transportation solutions that address senior needs. In the spirit of relational care, please be kind, mindful, and mutually supportive.
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All riders must be registered as clients with IVCG in order to obtain transportation support. This registration process follows the "FORM 5" questions via the State and the Agency on Aging in order to address Federal requirements.
If you have questions about our client policies, please review our "service guidelines".