How do I request services from IVCG?
Please call our office at (203) 230-8994 weekdays between 8:30 a.m. and 3 p.m. to register. You must be registered in order for IVCG to serve you. The process takes about fifteen minutes and can be done over the phone. Once you are registered, you may call anytime to schedule a ride or access our other programs.

Can I register by mail or fax?
You can download our registration form here and mail it to us at 30 Gillies Road; Hamden, CT 06517. We will call you as soon as we receive your form. We do not have a fax number, but you may email your registration form to jferrall@carenewhaven.org.

Can I register for someone else?
Yes. You will need the person's contact and demographic information. When you contact us, please let us know your relationship to the client and why they are not registering themselves.

Do I have to belong to a church or a religious organization in order to access services through IVCG?
No, IVCG provides free services to all seniors age 60+ regardless of religious affiliation.

Did you say free?
Yes, all of IVCG's services are completely free except for our senior lunch, for which we ask $5 to cover the catering cost. If you would like to express  your appreciation for our services, we welcome donations of any size or type. See here for more on how to donate.

Can I tip my driver?
No, our drivers do not accept tips. Our drivers carry donation envelopes should you wish to donate to IVCG.  Client donations make up a significant portion of our budget and are always greatly appreciated!

I'm under 60 years old but I am disabled. Can I access services through IVCG?
No, we are not funded to provide service to people under the age of 60. We will be happy to refer you to agencies that can help you.

Does IVCG transport seniors with dementia or with other cognitive impairments to medical appointments?
Yes. The client must be accompanied by a caregiver who will remain with the client at all times.

Can I bring someone along with me to my appointment?
Yes. Please let us know at the time of your booking that you will be traveling with a companion.

Why don't you transport wheelchairs?
All of our rides are provided by volunteers who use their own vehicles. Most private cars are not equipped to safely transport wheelchairs or travel chairs.

What services does IVCG not provide?
See here for a list of service exclusions.

What changes to your program have been caused by the COVID-19 epidemic?
We are continuing to provide medical transportation for all medical care needs, but due to the impact of the epidemic on our volunteers, we are not providing the same number of rides as we had previously and you MUST book well in advance of your appointment date in order to obtain a ride.  IVCG's volunteers are making weekly check-in/reassurance calls to our clients; Mae's Closet (durable medical equipment lending) is open for business as per usual.  IVCG is providing a limited amount of personal grocery shopping and errand running;  we are also delivering paper products such as toilet paper and paper towels to clients who cannot otherwise obtain these supplies. We can mail you a cloth mask and latex gloves if you need them.  Please call the office to discuss these services. Aging at Home and Friendly Visits are suspended until further notice.